Shipping policy
Processing Times
All orders are processed within 1–3 business days after your order is placed. You will receive a shipping confirmation email with tracking information as soon as your order ships.
Processing times may be slightly longer during holidays, high-volume periods, severe weather, carrier disruptions, or other circumstances outside our reasonable control.
Orders placed using our Box Hold / Combined Shipping option are excluded from the standard processing timeline until shipment is requested or the applicable free-shipping threshold is reached.
Shipping Rates & Estimates
Shipping charges are calculated and displayed at checkout.
We currently ship to Canada, the United States, and select international destinations. Available services may include Standard, Express, and International Shipping depending on the destination.
Estimated transit times are provided by the carrier and are not guaranteed by A1 Diecast. Delivery times may be affected by customs processing, weather, carrier volume, service interruptions, or other circumstances outside our reasonable control.
Box Hold & Combined Shipping
“Applicable Threshold” means the minimum combined merchandise value required to qualify for free standard shipping under the Box Hold & Combined Shipping program, being $100 CAD for orders shipped to addresses in Canada and $200 CAD for orders shipped to addresses in the United States, calculated before applicable taxes and after discounts.
Customers may select Hold My Order / Add to My Box where available to have paid merchandise temporarily held by A1 Diecast and combined with future purchases.
The following conditions apply:
- A box may be held for a maximum of 90 calendar days from the date of the first order placed into the box.
- Adding additional items or orders does not restart or extend the 90-day holding period, unless A1 Diecast agrees otherwise in writing.
- A box qualifies for free standard shipping within eligible Canadian and United States destinations once the combined value of eligible merchandise reaches the Applicable Threshold.
- Taxes, shipping charges, gift cards, store credits and other non-merchandise charges do not count toward the Applicable Threshold.
- If shipment is requested before the box reaches the Applicable Threshold, the customer must pay the applicable shipping charges before the box is released.
- Shipping rates are based on the rate available when shipment is requested and may differ from rates available when the individual orders were originally placed.
- Customers are responsible for keeping their email address, telephone number and shipping address current.
- If shipping or pickup arrangements have not been completed by the end of the 90-day holding period, A1 Diecast may contact the customer using the information associated with the order.
- If the customer does not respond or does not pay any required shipping charges, A1 Diecast may cancel the affected held orders, refund the merchandise amount where legally and technically possible, and return the merchandise to inventory.
- Merchandise will not automatically become the property of A1 Diecast solely because the 90-day period expires.
- A1 Diecast may refuse, suspend or discontinue use of the Box Hold service in cases of misuse, repeated failure to complete shipments, fraudulent transactions, abusive payment disputes, or attempts to circumvent shipping rules.
- A1 Diecast may modify or discontinue the Box Hold program for future purchases. Existing held merchandise will be handled according to the terms applicable when the customer entered the program, subject to applicable law.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information.
Please allow 24–48 hours for tracking information to become active after the carrier receives the shipment.
Customs, Duties & Taxes
Customers outside Canada are responsible for any customs duties, import taxes, brokerage fees, tariffs or other charges imposed by the destination country or carrier unless otherwise stated at checkout.
These charges are separate from the merchandise price and shipping charges collected by A1 Diecast.
A1 Diecast does not control or determine customs assessments made by governments or carriers.
Lost, Delayed, Damaged or Stolen Packages
Once an order has been shipped, delivery is handled by the applicable carrier and is subject to that carrier’s transportation terms and claims procedures.
If a package appears delayed, lost, damaged or stolen, please contact us at shipping@a1diecast.com as soon as possible and retain all packaging, photographs, tracking information and other documentation that may be required for a carrier or insurance claim.
Customers may also contact the carrier directly using the tracking number provided.
A1 Diecast will provide reasonable assistance with eligible carrier claims. Carrier investigations and claim-processing timelines are outside our control.
Nothing in this policy limits any responsibility or consumer right that cannot legally be excluded.
Incorrect or Incomplete Addresses
Customers are responsible for reviewing and confirming their shipping information before completing checkout.
A1 Diecast is not responsible for delays or additional carrier charges caused by incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.
If a shipment is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related delivery issue, the customer may be required to pay any applicable return and reshipment charges before the order is sent again.
If a Box Hold customer changes address during the holding period, the customer is responsible for providing the updated address before shipment.
Shipping to P.O. Boxes
Certain carriers or shipping methods cannot deliver to P.O. Boxes.
If the shipping method selected is incompatible with the address provided, we may contact you to obtain an alternative address or arrange another shipping method. Additional shipping charges may apply where necessary.
Carrier Claims
Customers agree to provide reasonable cooperation and documentation when a shipping claim is required, including photographs of the merchandise, packaging and shipping label where applicable.
Claims remain subject to the carrier’s eligibility requirements, time limits and final determination.
Contact
For shipping questions or assistance with an order, contact:
A1 Diecast
Email: orders@a1diecast.com
Phone: 613-872-2277